Health Guarantee

When welcoming any pet into your life and home you will need to consider that there may be unexpected illness, heartache or expense.   We do our best to ensure that we provide our customers with a healthy and happy pet, however we are not able to guarantee that your puppy will never become ill or may need unexpected vet care.

The health guarantee does not cover things which can occur in almost any dog, examples are (but not limited to) loose patellas, uneven bites, skin allergies, ear infections etc.

Omega Park Health Guarantee

Omega Park Kennels has bred your puppy in in accordance with the requirements with the  Code of Practice for the Operation of Breeding and Rearing Businesses 2014 -  June 2018 version

You will be advised of your puppy's microchip number, date of birth  

Enclosed in your paperwork is:

Microchip registration form - sent electronically by Central Animal Records

Desexing certificate

Signed vaccination certificate, which includes when it was wormed and treated for parasites and the products used and when their next treatments are due.

If there are any known physical abnormalities, we will discuss this with you prior to you deciding if you still wish to go ahead with your puppy.

If your puppy becomes ill or if you have any health concerns, we can be contacted any time on 03 5146 4250 or email omegapark@activ8.net.au, unless your puppy requires emergency surgery please contact us prior to treatment.  In most cases we can solve your problem over the phone or suggest care required.

You can return your puppy to us within 3 days of sale for any reason not supported by a statement from a veterinary practitioner and we will take the puppy back and refund 75% of the purchase price only.  This does not include refund for any travel costs which may be incurred and you must organise to return the puppy to us.

If you decide to return the puppy to us within 21 days of purchase, this must be accompanied by a statement from a veterinary practitioner that your puppy is unacceptable for health reasons; we will refund 100% of the purchase price only. This does not include refund for any travel costs which may be incurred, and you must organise to return the puppy to us.

If your puppy is diagnosed with or suffering from or dies or is euthanased from a disease that is traceable to Omega Park within 3 years of purchase, we will refund 100% of the purchase price.  The owner will need to provide supporting statements from a veterinary practitioner and we also have the right to seek a second or third opinion from our own vet or specialist veterinary practitioners.